Return Policy

Return Policy

At Rilane, we want you to feel confident in every piece you purchase. If your item isn’t quite right, we offer returns on eligible items—simple and stress-free.

Return Eligibility

We accept returns for store credit or refund on eligible items within 7 days of delivery.

To qualify:

• Items must be unworn, unwashed, and in original condition

• All original tags must be intact

• Items must be returned in original packaging

Final Sale Items (Non-Returnable)

The following items are final sale and not eligible for return:

• Bodysuits, lingerie, swimwear, or accessories (for hygiene reasons)

• Sale items

• Items marked "Final Sale"

• Any item returned after the 7-day return window

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item:

• Contact us at support@rilane.com within 7 days of delivery

• Include your order number and clear photos of the item

• We will review your request and issue a return label if eligible

Return Instructions

To start a return, please email support@rilane.com with:

• Your order number

• The item(s) you'd like to return

• The reason for the return

Our team will respond with return instructions and eligibility confirmation.

Return Shipping

• Customers are responsible for return shipping unless the item is damaged or incorrect

• We recommend using a trackable shipping method, as we are not responsible for lost packages

Refunds & Store Credit

• Refunds are issued to the original payment method or as store credit, depending on your request

• Please allow up to 10 business days after we receive your return for processing

Need help? Our team is here to support you—reach out to us at support@rilane.com.